We have a new physiotherapist!
We are excited to announce that we have recently welcomed a Physiotherapist to our clinical team. Chris is a First Contact Physiotherapist (FCP), whose role is to assess patients with soft tissue, muscle and joint pain. He can provide faster access to an expert diagnosis, advice and exercises. Where appropriate, Chris can also refer you on to hospital services, order tests and write prescriptions. Speak to our friendly receptionists to book a telephone consultation with Chris. Please click here for more information.
Please see our 'Coronavirus Advice' tab for up to date COVID-19 advice.
A recent national survey of children and young people showed that on 1 in 10, 11-22 year olds reported often or always feeling lonely...
To support teacher's on mental health, the Every Mind Matters tool is available on the School Zone to provide support on simple, practical advice for a healthier mind.
e-Consult Information -
Over recent months we have been struggling to cope with the demand we receive daily for our services. Covid has forced us to adapt our ways of working which has led to us triaging the majority of contacts on the day we receive them, something that we have never done before and do not have the capacity to manage long-term.
Therefore with the authorisation of our CCG we have taken the difficult decision to turn off the ability for patients to send in an eConsult from 6pm on a Friday until 6pm on a Sunday each weekend. This decision has been made after months of coming into the surgery on a Monday to in excess of 30 eConsults which have been sent over the weekend. As you will appreciate our normal working hours do not generally give our patients the option to contact us over weekends as there are other services available to patients during this time, from which you can access medical advice, such as 111.
We thank you for your continued support and understanding.
Wyke Regis and Lanehouse Medical Practice
Flu Clinics 2020- Due to the current COVID-19 Pandemic, our Flu Clinics will be held slightly differently this year to ensure our staff and patients safety. All patients who are eligible for the flu vaccine will be contacted by the surgery via letter. We will be holding multiple flu clinics. Your letter will detail which clinic you have been invited to. We will do our best to ensure households are invited to the same clinic but we are sending out invites in order of risk, so this may not be possible.
Update- Due to increased demand, as of today we are changing how we work.
Please can all patients use eConsult to make non-urgent enquiries whenever possible. You can access eConsult via our Website or via the NHS App. From 5pm each working day we will only deal with urgent issues. All non-urgent phone-calls will now be directed to eConsult by our reception team.
Thank you for your continued support in helping us to improve access to our services.
Coronavirus Advice- When attending your appointment at the surgery, please can we ask that you wear your own facemask/scarf. This is to protect the clinicians you are seeing. Thank you
Dorset Mind Physical Activity- Active in Mind. Please visit the word document for information regarding virtual physical activity classes.
Hot Clinic Update
Please click HERE to view our Surgery Update.
On 24th March 2020 we will be live with electronic prescriptions. (EPS Phase 4)
As from 18th November 2019, GP surgeries across England are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically.
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now.
If you do not already have a nominated pharmacy, but would like to nominate one so that prescriptions can be sent electronically to them, please let us know or speak with your pharmacist.
Read more about EPS on the NHS website.
We are delighted to announce we have welcomed a Health Coach into our team. Carol works at Wyke Surgery every Thursday afternoon. Carol can help to support patients with long term conditions and carers. Health Coaching helps people to gain and use the knowledge, skills, tools and confidence to become active participants in their care so that they can reach their self-identified health and wellbeing goals.
Following taking on a 3rd branch site and changing the way we run our Duty Doctor sessions, we are making regular adjustments to our surgeries at this time. Consequently, we are unable to have surgeries bookable 8 weeks in advance. We will endeavour to provide this again as soon as we can. We apologise for any inconvenience caused.
Changes to Midwife Referrals
This month we are discontinuing use of the paper self-referral forms in the booking notes and all pregnant women in Dorset should be advised to use the Maternity Matters Dorset online self-referral form https://maternitymattersdorset.nhs.uk/refer/ (women genuinely unable to get online should be advised to call 01305 253315 and a member of staff can complete on their behalf)
I have attached a PDF with our new process to help understanding, however please contact me if you have any queries regarding this.
DCHFT self-referral to be process
Electronic Repeat Dispensing
If you use the same medicines regularly, you will benefit from using the NHS Electronic Repeat Dispensing (eRD) service. This means you won't have to re-order or collect your repeat prescriptions from the GP practice every time you need more medicine. This saves time for the patient, GP practice and pharmacy. For more information go to the prescription tab and select Electronic Repeat Dispensing on the drop down list.
Unfortunately we are still experiencing problems with our phone lines. We are working hard to try and resolve this issue. Please make use of the other services we offer such as E-Consult and Online Services. Thank you for your continued understanding.
Unfortunately due to the Coronavirus outbreak, the Tuesday Tea Together sessions have been cancelled until further notice. We apologise for the inconvenience but patients are being asked not to attend the surgery unless asked by a member or our Clinical Team. The Friends look forward to seeing you soon.
Our reception staff have recently been trained to ask basic question to determine who the best clinician is to see when dealing with requests for appointments. So, from April 2019 receptionists will begin Signposting for urgent and routine appointment requests.
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