The PPG chairs would like to stay connected with you during this period as we self-isolate. We would like to send you information to help you stay healthy and active. The first subject is our food and drink. The food and drink we consume is critical to our physical and mental health.
The first feature is written by Isabel Hooley, BSc, PgDip, HCPC, HEE Wessex QI Fellow - Dietitian at Dorset County Hospital Nutrition and Dietetics Service
It is well worth reading and if you think some of your neighbours or friends in Weymouth & Portland would benefit from this advice please forward it to them.
We will try to stay connected with you during this crisis via emails and the internet. Please remember the NHS cares for us and the PPGs are trying to support our local NHS.
Chair Weymouth & Portland PPG Chairs
COVID-19 UPDATE from the surgery - 25/03/2020
Thank you for all your social distancing efforts. This is so important in halting the spread of the pandemic and allowing our NHS services to cope.
In order to comply with this, our surgery doors are now locked. Chickerell surgery is temporarily closed.
All requests for appointments, visits or procedures will be triaged by a GP or nurse. Please only come to the surgery if you are invited to do so.
e-Consult tool is the preferred method of contact with your GP as you can get a direct reply back without needing to wait on the telephone.
You may drop off your prescription requests in the letter box outside the surgery still. Please provide the surgery with a nominated chemist to send it to as you will not be able to collect scripts from the surgery. There are forms left outside each surgery to provide a nominated chemist.
Pharmacies are under immense pressure at the moment so please allow as much time as possible before collection.
Please be aware that our team are working extremely hard in exceptionally difficult circumstances to ensure we can provide a safe service for you.
Thank you for your patience in this difficult time
Dr Rachael Stow
Wyke Regis and Lanehouse Medical Practice Coronavirus update 17th MARCH 2020
Changes to Practice Appointments following guidance regarding the Covid-19 Coronavirus infection
In line with national advice, in order to reduce footfall in the practice and limit risk to staff and patients we will be implementing the following changes from Tuesday 17th MARCH 2020.
NO routine face to face GP appointments
- All routine GP appointments will be converted to telephone, e consult or a video triage calls, please DO NOT attend the practice if you have a pre-booked appointment unless you have been told otherwise.
- All urgent appointments will be telephone triaged and patients will be seen if a safe solution cannot be found over the phone.
- Any patients with respiratory symptoms or fever that do not meet the case definition for COVID 19 will be assessed in an isolation room in a separate part of the surgery. Staff assessing you will wear personal protective equipment to ensure safety. Patients WILL NOT be left unattended because of the advice to self isolate.
We will be ceasing the following appointments for the time being:
- Travel health assessments and vaccinations
- Minor operations and Cryotherapy
- Routine annual blood test for those that are well
Appointments that will continue are:
- All wound management
- Leg and foot ulcers
- Stitch removal
- INR clinics
- Vitamin B12 injections
- Prostap injections
- Childhood Immunisations
- 6 week mother and baby checks
- Clinically indicated blood tests for those undergoing treatment
- Asthma and COPD reviews will be conducted over the telephone/video with patients.
- Diabetes reviews will continue with some appointments being conducted over the telephone/video with patients.
Will all be sent via EPS to be collected at the chemist, ideally by someone who is not unwell with viral symptoms. GPs will not give you extra prescriptions to allow stockpiling. please do not ask for this.
Please see the information on the website about electronic repeat dispensing. Patients signing up to this service will reduce the administrative burden on the GP practice and the pharmacy.
During the Covid-19 pandemic the practice will be using the NHS Electronic Repeat Dispensing service for all clinically appropriate patients. Your regular repeat prescription will be reviewed to see if your medications are suitable for us to make this change. If so, your repeat will be set up for between 3-12 months depending on when your review is due. You will not have to re-order your repeat prescription as your regular medications will be sent electronically every month to the pharmacy for you to collect. Then link to the eRD page on the website
Long term conditions
If you need to speak to your chronic disease nurse you can contact the surgery via e consult or by telephone. Chronic disease appointments will predominantly take place over the phone but there is capacity for you to be seen in surgery if it deemed necessary.
High Blood Pressure
We actively encourage all patients to buy a blood pressure monitor from the chemist or online. If you are due a review we would like you to use e consult to send in your BP readings. Your GP can then contact you by phone or e mail if needed to discuss this.
Due to demand on our service we may have to push forward your medication review without arranging a face to face appointment. We will endeavour to resume normal service as soon as possible.
Coronavirus Surgery Disruptions 13/03/2020
Wyke Regis and Lanehouse Medical Practice would like to update our patients on the latest measures we are taking to help prevent the spread of the global issues with Covid-19.
We urge the community not to panic. Any patient requiring same day medical assistance will receive it, however, unless deemed clinically relevant it is likely this assistance will not be given in a traditional face to face appointment.
All routine requests for face to face appointments with a clinician will be triaged, we specifically need to know if you are experiencing any respiratory symptoms. Therefore online booking of appointments is temporarily suspended.
We have contingencies in place to help us meet increased demand with the potential spread of the virus. We will need to reduce the number of face to face sessions we hold and replace these with telephone consultations and E Consult where possible. With this in mind it is particularly important that you ensure we have your up to date mobile telephone number and email address and that you give us permission to communicate with you in this manner (this can be done via our website under the online services tab or by completing the Patient Contact Details form available in any of our reception areas)
We would encourage all patients to use the E Consult system for medical advice, available via our website www.wykeregisandlanehousemedicalpractice.co.uk. Currently we respond to E Consults by close of business the following working day, our plan is to increase the number of staff processing E Consult’s to meet an expected increase in demand.
We will endeavour to keep our Practice Website and Social Media up to date with guidance on this rapidly developing issue. You can also look for advice regarding Covid-19 at www.nhs.uk/conditions/coronavirus-covid-19/
We apologise for any disruption this will cause. As we are sure you will understand it is important that we do all we can to help protect our staff and patients.
In line with national guidance, online booking of appointments will be temporarily suspended. This is on order to avoid the possible spread of coronavirus. Please use our eConsult service as an alternative. For more information on the virus, please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/
Click here to watch a video for Coronavirus Public Information- https://www.facebook.com/PublicHealthEngland/videos/193774658682888/
Hot Clinic and EPS4 Update.
Please click HERE to view our Surgery Update.
On 24th March 2020 we will be live with electronic prescriptions. (EPS Phase 4)
As from 18th November 2019, GP surgeries across England are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically.
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now.
If you do not already have a nominated pharmacy, but would like to nominate one so that prescriptions can be sent electronically to them, please let us know or speak with your pharmacist.
Read more about EPS on the NHS website.
We are delighted to announce we have welcomed a Health Coach into our team. Carol works at Wyke Surgery every Thursday afternoon. Carol can help to support patients with long term conditions and carers. Health Coaching helps people to gain and use the knowledge, skills, tools and confidence to become active participants in their care so that they can reach their self-identified health and wellbeing goals.
Following taking on a 3rd branch site and changing the way we run our Duty Doctor sessions, we are making regular adjustments to our surgeries at this time. Consequently, we are unable to have surgeries bookable 8 weeks in advance. We will endeavour to provide this again as soon as we can. We apologise for any inconvenience caused.
Changes to Midwife Referrals
This month we are discontinuing use of the paper self-referral forms in the booking notes and all pregnant women in Dorset should be advised to use the Maternity Matters Dorset online self-referral form https://maternitymattersdorset.nhs.uk/refer/ (women genuinely unable to get online should be advised to call 01305 253315 and a member of staff can complete on their behalf)
I have attached a PDF with our new process to help understanding, however please contact me if you have any queries regarding this.
DCHFT self-referral to be process
Electronic Repeat Dispensing
If you use the same medicines regularly, you will benefit from using the NHS Electronic Repeat Dispensing (eRD) service. This means you won't have to re-order or collect your repeat prescriptions from the GP practice every time you need more medicine. This saves time for the patient, GP practice and pharmacy. For more information go to the prescription tab and select Electronic Repeat Dispensing on the drop down list.
Unfortunately we are still experiencing problems with our phone lines. We are working hard to try and resolve this issue. Please make use of the other services we offer such as E-Consult and Online Services. Thank you for your continued understanding.
Unfortunately due to the Coronavirus outbreak, the Tuesday Tea Together sessions have been cancelled until further notice. We apologise for the inconvenience but patients are being asked not to attend the surgery unless asked by a member or our Clinical Team. The Friends look forward to seeing you soon.
Our reception staff have recently been trained to ask basic question to determine who the best clinician is to see when dealing with requests for appointments. So, from April 2019 receptionists will begin Signposting for urgent and routine appointment requests.
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