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 Coronavirus Advice- When attending your appointment at the surgery, please can we ask that you wear your own facemask/scarf. This is to protect the clinician you are seeing. Thank-you


Wyke Regis and Lanehouse Medical Practice Coronavirus update   17th MARCH 2020

Changes to Practice Appointments following guidance regarding the Covid-19 Coronavirus infection

In line with national advice, in order to reduce footfall in the practice and limit risk to staff and patients we will be implementing the following changes from Tuesday 17th  MARCH 2020.

NO routine face to face GP appointments

  1. All routine GP appointments will be converted to telephone, e consult or a video triage calls, please DO NOT attend the practice if you have a pre-booked appointment unless you have been told otherwise.
  2. All urgent appointments will be telephone triaged and patients will be seen if a safe solution cannot be found over the phone.
  3. Any patients with respiratory symptoms or fever that do not meet the case definition for COVID 19 will be assessed in an isolation room in a separate part of the surgery. Staff assessing you will wear personal protective equipment to ensure safety. Patients WILL NOT be left unattended because of the advice to self isolate.

Nursing appointments

We will be ceasing the following appointments for the time being:

  • Spirometry
  • Travel health assessments and vaccinations
  • Minor operations and Cryotherapy
  • Routine annual blood test for those that are well

Appointments that will continue are:

  • All wound management
  • Leg and foot ulcers
  • Stitch removal
  • INR clinics
  • Vitamin B12 injections
  • Prostap injections
  • Childhood Immunisations
  • 6 week mother and baby checks
  • Clinically indicated blood tests for those undergoing treatment
  • Asthma and COPD reviews will be conducted over the telephone/video with patients.
  • Diabetes reviews will continue with some appointments being conducted over the telephone/video with patients.

Prescriptions

Will all be sent via EPS to be collected at the chemist, ideally by someone who is not unwell with viral symptoms. GPs will not give you extra prescriptions to allow stockpiling. please do not ask for this.

Please see the information on the website about electronic repeat dispensing. Patients signing up to this service will reduce the administrative burden on the GP practice and the pharmacy.

During the Covid-19 pandemic the practice will be using the NHS Electronic Repeat Dispensing service for all clinically appropriate patients. Your regular repeat prescription will be reviewed to see if your medications are suitable for us to make this change. If so, your repeat will be set up for between 3-12 months depending on when your review is due. You will not have to re-order your repeat prescription as your regular medications will be sent electronically every month to the pharmacy for you to collect.  Then link to the eRD page on the website

Long term conditions

Diabetes/Asthma/COPD

If you need to speak to your chronic disease nurse you can contact the surgery via e consult or by telephone. Chronic disease appointments will predominantly take place over the phone but there is capacity for you to be seen in surgery if it deemed necessary.

High Blood Pressure

We actively encourage all patients to buy a blood pressure monitor from the chemist or online. If you are due a review we would like you to use e consult to send in your BP readings. Your GP can then contact you by phone or e mail if needed to discuss this.

Medication reviews

Due to demand on our service we may have to push forward your medication review without arranging a face to face appointment. We will endeavour to resume normal service as soon as possible.




Hot Clinic Update

Please click HERE to view our Surgery Update.


On 24th March 2020 we will be live with electronic prescriptions. (EPS Phase 4)

As from 18th November 2019, GP surgeries across England are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically.

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

If you do not already have a nominated pharmacy, but would like to nominate one so that prescriptions can be sent electronically to them,  please let us know or speak with your pharmacist.

Read more about EPS on the NHS website.

Health Coach 

We are delighted to announce we have welcomed a Health Coach into our team. Carol works at Wyke Surgery every Thursday afternoon. Carol can help to support patients with long term conditions and carers. Health Coaching helps people to gain and use the knowledge, skills, tools and confidence to become active participants in their care so that they can reach their self-identified health and wellbeing goals. 

Appointments

Following taking on a 3rd branch site and changing the way we run our Duty Doctor sessions, we are making regular adjustments to our surgeries at this time. Consequently, we are unable to have surgeries bookable 8 weeks in advance. We will endeavour to provide this again as soon as we can. We apologise for any inconvenience caused.

Changes to Midwife Referrals

This month we are discontinuing use of the paper self-referral forms in the booking notes and all pregnant women in Dorset should be advised to use the Maternity Matters Dorset online self-referral form https://maternitymattersdorset.nhs.uk/refer/ (women genuinely unable to get online should be advised to call 01305 253315 and a member of staff can complete on their behalf)

 

I have attached a PDF with our new process to help understanding, however please contact me if you have any queries regarding this.

DCHFT self-referral to be process

Electronic Repeat Dispensing                                                                                                                                                                

If you use the same medicines regularly, you will benefit from using the NHS Electronic Repeat Dispensing (eRD) service. This means you won't have to re-order or collect your repeat prescriptions from the GP practice every time you need more medicine. This saves time for the patient, GP practice and pharmacy. For more information go to the prescription tab and select Electronic Repeat Dispensing on the drop down list.

PHONE LINES

Unfortunately we are still experiencing problems with our phone lines. We are working hard to try and resolve this issue. Please make use of the other services we offer such as E-Consult and Online Services. Thank you for your continued understanding.

TEA TOGETHER

Unfortunately due to the Coronavirus outbreak, the Tuesday Tea Together sessions have been cancelled until further notice. We apologise for the inconvenience but patients are being asked not to attend the surgery unless asked by a member or our Clinical Team. The Friends look forward to seeing you soon.

SIGN POSTING

Our reception staff have recently been trained to ask basic question to determine who the best clinician is to see when dealing with requests for appointments. So, from April 2019 receptionists will begin Signposting for urgent and routine appointment requests.

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