We are delighted to announce we have welcomed a Health Coach into our team. Carol works at Wyke Surgery every Thursday afternoon. Carol can help to support patients with long term conditions and carers. Health Coaching helps people to gain and use the knowledge, skills, tools and confidence to become active participants in their care so that they can reach their self-identified health and wellbeing goals.
Following taking on a 3rd branch site and changing the way we run our Duty Doctor sessions, we are making regular adjustments to our surgeries at this time. Consequently, we are unable to have surgeries bookable 8 weeks in advance. We will endeavour to provide this again as soon as we can. We apologise for any inconvenience caused.
Changes to Midwife Referrals
This month we are discontinuing use of the paper self-referral forms in the booking notes and all pregnant women in Dorset should be advised to use the Maternity Matters Dorset online self-referral form https://maternitymattersdorset.nhs.uk/refer/ (women genuinely unable to get online should be advised to call 01305 253315 and a member of staff can complete on their behalf)
I have attached a PDF with our new process to help understanding, however please contact me if you have any queries regarding this.
DCHFT self-referral to be process
Electronic Repeat Dispensing
If you use the same medicines regularly, you will benefit from using the NHS Electronic Repeat Dispensing (eRD) service. This means you won't have to re-order or collect your repeat prescriptions from the GP practice every time you need more medicine. This saves time for the patient, GP practice and pharmacy. For more information go to the prescription tab and select Electronic Repeat Dispensing on the drop down list.
Unfortunately we are still experiencing problems with our phone lines. We are working hard to try and resolve this issue. Please make use of the other services we offer such as E-Consult and Online Services. Thank you for your continued understanding.
Wyke Regis and Lanehouse Surgery has a new group of volunteers who are helping the practice by giving their time in different ways to help patients. We are now having and Tea and Coffee get together at Wyke Regis Health Centre every Tuesday afternoon between 2 pm and 4 pm. There will be homemade cake too!! so please feel free to join us for a cuppa and a chat.
Our reception staff have recently been trained to ask basic question to determine who the best clinician is to see when dealing with requests for appointments. So, from April 2019 receptionists will begin Signposting for urgent and routine appointment requests.
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