NHS services in Dorset continue to be under extreme pressure...
If you’re unwell and are unsure about where to go, visit 111.nhs.uk
or call 111. Please be patient and choose the right care. Get the right treatment, in the right place, at the right time.
At this very busy time, your 111 call may take a little longer to answer than usual but staff will get to you as quickly as possible. Thank you for your patience.
For ongoing or non-urgent concerns please contact your local pharmacist or GP practice.
Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.
Thank you for your support.
We’d also like to thank our hard-working teams who are working incredibly hard to care for those in need.
South Western Ambulance Service
South Western Ambulance Service are experiencing very high demand across the South West. Please only dial 999 in a genuine, life-threatening emergency.🌈
National Shortage of Blood Bottles
Update 7th September 2021-
Blood Bottle Shortage Update-
Following the national blood bottle shortage, we’re unfortunately having to cancel some routine blood test appointments and we’re unsure when we’ll be able to re-book appointments.
Our administrators will contact you if your appointment is cancelled. You will then be added to a waiting list and be contacted within 3 months to re-book you in.
It’s important that you still attend your blood test appointment if you haven’t been contacted with a cancellation.
Many thanks for your understanding.
2nd September 2021-
The NHS has advised us of a global shortage of some blood bottles used for taking blood tests. We have been told to suspend all non urgent blood tests (eg blood tests for routine reviews or other items that can be safely deferred for a short while). Anyone who needs a test for urgent health problems, will still get one. Where your clinician recommends that it's safe to do so, then you will be asked to come back for a test at a later date, or your appointment will be rescheduled. The NHS is working hard to procure new supplies of blood bottles. We expect blood bottles supplies to return at the end of September but please be assured that if your condition or symptoms require it, then you will get a test. We will be re-booking more routine tests when supplies become more easily available. If your condition or symptoms change or get worse, please contact the NHS as you would normally.
We appreciate your understanding.
Changes from 1st September 2021...
Please view our recent newsletter for information about the changes happening on 1st September 2021.
Blood Pressure Machine
There is now a Blood Pressure Machine in the waiting area at Wyke Regis Surgery. This is available for patients to use to check their blood pressures.
Meet your Primary Care Network Social Prescribing Team...
Citizens Advice Bureau
Citizens Advice will be re-starting their service with us from Friday 18th June 2021. Please call reception to book a face-to-face or telephone consultation with Ann MacDonald.
Save money with a prescription prepayment certificate (PPC)
If you know you'll have to pay for a lot of NHS prescriptions, it may be cheaper to buy a PPC. Please click here for more information
If I die, it will be your fault.
Is just one of the many abusive comments heard by GP reception staff throughout the UK. The Institute of General Practice Management launch their campaign to end all abuse towards general practice staff.
Worried about shingles?
Click here to find out if you're eligible for the shingles vaccine.
Make Yourself Heard
If you or your children are in immediate danger, you should call 999. However, there are many other ways you can access help from specialist services. Please click see the PDF document below, for more information.
Make Yourself Heard
e-Consult Information -
Over recent months we have been struggling to cope with the demand we receive daily for our services. Covid has forced us to adapt our ways of working which has led to us triaging the majority of contacts on the day we receive them, something that we have never done before and do not have the capacity to manage long-term.
Therefore with the authorisation of our CCG we have taken the difficult decision to turn off the ability for patients to send in an eConsult from 6pm on a Friday until 6pm on a Sunday each weekend. This decision has been made after months of coming into the surgery on a Monday to in excess of 30 eConsults which have been sent over the weekend. As you will appreciate our normal working hours do not generally give our patients the option to contact us over weekends as there are other services available to patients during this time, from which you can access medical advice, such as 111.
We thank you for your continued support and understanding.
Wyke Regis and Lanehouse Medical Practice
Dorset Mind Physical Activity- Active in Mind. Please visit the word document for information regarding virtual physical activity classes.
We are delighted to announce we have welcomed a Health Coach into our team. Carol works at Wyke Surgery every Thursday afternoon. Carol can help to support patients with long term conditions and carers. Health Coaching helps people to gain and use the knowledge, skills, tools and confidence to become active participants in their care so that they can reach their self-identified health and wellbeing goals.
Following taking on a 3rd branch site and changing the way we run our Duty Doctor sessions, we are making regular adjustments to our surgeries at this time. Consequently, we are unable to have surgeries bookable 8 weeks in advance. We will endeavour to provide this again as soon as we can. We apologise for any inconvenience caused.
Changes to Midwife Referrals
This month we are discontinuing use of the paper self-referral forms in the booking notes and all pregnant women in Dorset should be advised to use the Maternity Matters Dorset online self-referral form https://maternitymattersdorset.nhs.uk/refer/ (women genuinely unable to get online should be advised to call 01305 253315 and a member of staff can complete on their behalf)
I have attached a PDF with our new process to help understanding, however please contact me if you have any queries regarding this.
DCHFT self-referral to be process
Electronic Repeat Dispensing
If you use the same medicines regularly, you will benefit from using the NHS Electronic Repeat Dispensing (eRD) service. This means you won't have to re-order or collect your repeat prescriptions from the GP practice every time you need more medicine. This saves time for the patient, GP practice and pharmacy. For more information go to the prescription tab and select Electronic Repeat Dispensing on the drop down list.
Unfortunately due to the Coronavirus outbreak, the Tuesday Tea Together sessions have been cancelled until further notice. We apologise for the inconvenience but patients are being asked not to attend the surgery unless asked by a member or our Clinical Team. The Friends look forward to seeing you soon.
Our reception staff have recently been trained to ask basic question to determine who the best clinician is to see when dealing with requests for appointments. So, from April 2019 receptionists will begin Signposting for urgent and routine appointment requests.
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