Due to ongoing high demand we experience, we have had to change the way in which we offer appointments to our patients. We only take calls for patients needing urgent appointments on the day between the hours of 08:30-10:30am. If you have an urgent mental or physical health issue occurring during the day, we will triage your call to see if it needs urgent treatment.
Our reception team are trained to ask the questions needed to refer you to the right person. They will take the details needed from you and arrange a face-to-face or telephone appointment. Our GPs consider that, this is the best way to ensure that your call is dealt with by the most appropriate member of our team.
If you are booked for a telephone appointment, please ensure you answer all withheld numbers on the day of your appointment. Our clinicians will attempt to contact you twice but if you miss both calls, please call us to re-arrange.
If your query is of a non-urgent matter, please phone the surgery after 10:30am and our receptionists will be happy to help you with your query, this may include offering you an appointment in one of our specialised clinics such as MSK, lumps & bumps, skin lesions. To avoid unnecessary phone queues, please submit an eConsult via out website. We encourage patients to see their own doctor whenever possible and each appointment is for one person only.
We offer extended opening hours on a Tuesday and Thursday morning every week at Wyke Regis Surgery for nursing appointments. We also hold nurse clinics on the second and fourth Saturday of each month. If you feel you would benefit from one of these extended opening hours appointments, please contact our reception team.
All surgeries are subject to change. We have a doctor on call daily, when your doctor is on call they will not be available for routine appointments.
We try hard to provide you with a high quality efficient service but we need your help to avoid wasted time through unattended appointments. We have a policy whereby patients who fail to attend more than three appointments over a six-month period may be contacted by the surgery and where they continue to fail to attend further appointments, may possibly be requested to register with a practice elsewhere