Your responsibility to us

Help us to help you

• Contact details-Please let us know if you change your name, address or telephone number.

• Appointments-Please do everything you can to keep and attend appointments. Tell us as soon as possible if you cannot, otherwise other patients may have to wait longer.

• Home visits-Please ask for home visits by the doctor only when the person is too ill to visit the surgery.

• Telephone calls-Please keep your phone call brief and avoid calling during between 08L30-10:30am for non-urgent matters.

• Respect- We ask that you treat the clinical and practice staff with courtesy and respect.

• Responsibility-Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice; please act upon it.

• Violent Patients-Zero Tolerance-The NHS operates a Zero Tolerance Policy with regards to violence and abuse. The practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse that leads to fear for a person's safety. In this situation, we are obligated to notify the patient in writing of their removal and circumstances leading to it. The Clinical Commissioning Group is then responsible for providing further medical care for such patients.